Return & Exchange Policy

All of our sales are final. Therefore, we cannot accept returns and exchange.

Damaged Items

If any items are damaged, defective or incorrect, you must contact us within 7 days of arrival of from order. We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

If you have received a damaged, defective, or incorrect item please email info@ilaofficial.com  including order number, name, email address and a photograph illustrating the damage.

Cancelling / Cancelled Orders

If you would like to check if it’s possible to cancel your order, please email info@ilaofficial.com including order number, name, email address and your request.

We have the right to cancel orders that abuse our Terms & Conditions. We will refund those orders suspected of fraud. Please read our Terms & Conditions carefully.

If you have any other questions about our policies, please don’t hesitate to contact us at info@ilaofficial.com.