Your orders will be shipped within 4–6 business days. For made-to-order items, please allow up to 15 business days for production. Once your order and payment details have been verified, we will proceed with shipment.

Delivery times are calculated from the date your order is confirmed by ILA. While we aim to dispatch your order within the timeframe above, please note that delays may occasionally occur. We kindly ask for your understanding if delivery takes longer than expected.

ILA The Brand Ltd. is not liable for any products damaged or lost during shipping. If you receive a damaged item, please contact the shipping carrier directly to file a claim. Be sure to retain all packaging materials and damaged goods for documentation.

Please note that we do not ship or deliver orders on weekends or public holidays.

During periods of high demand, your shipment may be delayed by a few days. Kindly allow additional time for transit. If there is a significant delay, we will notify you via email or phone.

ILA The Brand Ltd. is not responsible for any customs duties, taxes, or additional charges applied to your order. These fees are the responsibility of the customer and may be charged during or after shipping (e.g., tariffs, taxes, customs clearance fees).