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SHIPPING POLICY

SHIPPING & DELIVERY

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All orders are dispatched from our warehouse in Istanbul, Turkey.

In-stock items are typically shipped within 4–6 business days.
Made-to-order pieces are dispatched within 8–10 business days.

Once your order has been shipped, you will receive a confirmation email including your tracking information.

Orders are not shipped on weekends or public holidays observed in Turkey.

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SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination country.

• Europe: 40€
• United Kingdom: 30£
• United States: 80$
• Asia: 85$
• Other Countries: 80$

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INTERNATIONAL SHIPPING

All international orders are shipped exclusively with DHL Express.

Estimated delivery times may vary depending on the destination country and customs procedures.

Türkiye — 1–3 business days
Europe & United Kingdom — 2–4 business days
United States — 3–5 business days
Middle East — 4–6 business days
Asia — 5–8 business days
Rest of World — 5–10 business days

Please note that delivery times are estimates and may vary during busy periods, customs processing, or unforeseen courier delays.

For urgent delivery requests, please contact us at info@ilaofficial.com before placing your order.

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CUSTOMS, DUTIES & TAXES

All international shipments are dispatched from Istanbul, Turkey.

For orders shipped to the United States, United Kingdom, and European Union, we cover all applicable taxes and customs duties unless otherwise stated at checkout.

For all other destinations, additional customs duties, import taxes, or local handling fees may apply upon delivery. These charges are determined by local customs authorities and are the responsibility of the recipient.

Customs policies and import regulations differ from country to country. We recommend contacting your local customs office for further information before placing your order.

Please note that customs clearance procedures may occasionally cause delivery delays outside of our control.

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IMPORTANT SHIPPING INFORMATION

Please ensure that your shipping address and contact information are entered correctly at checkout.

ILA THE BRAND LTD is not responsible for delays caused by customs clearance, courier disruptions, incorrect shipping information, or failed delivery attempts.

If a shipment is refused or returned due to unpaid customs charges or unsuccessful delivery attempts, additional shipping costs may be deducted from the final refund amount.

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CONTACT

For any shipping-related inquiries, please contact:

info@ilaofficial.com