ILA THE BRAND LTD – Distance Sales Agreement
This Distance Sales Agreement ("Agreement") is electronically concluded between the Parties below and governs the purchase of products through the website ilaofficial.co.uk.
1. PARTIES
SELLER ILA THE BRAND LTD Office 403, Screenworks 22 Highbury Grove London, United Kingdom, N5 2ER E-mail: info@ilaofficial.com (Hereinafter referred to as the "Seller")
BUYER Name / Surname / Company: Address: Phone: E-mail: (Hereinafter referred to as the "Buyer")
By approving this Agreement electronically, the Buyer acknowledges accepting the payment obligation for the purchased product(s) as well as any applicable taxes, shipping fees, or additional charges.
2. DEFINITIONS
- Website: ilaofficial.co.uk
- Product / Goods: Movable goods offered for sale by the Seller
- Service: Any consumer transaction other than the supply of goods
- Order: The Buyer's request to purchase products through the Website
- Agreement: This Distance Sales Agreement
3. SUBJECT MATTER
This Agreement regulates the rights and obligations of the Parties with respect to the sale and delivery of products ordered electronically through the Website, including product characteristics, price, payment terms, delivery conditions, right of withdrawal, and other related matters.
4. SELLER INFORMATION
ILA THE BRAND LTD Office 403, Screenworks 22 Highbury Grove London, United Kingdom, N5 2ER E-mail: info@ilaofficial.com
5. BUYER INFORMATION
Recipient Name: Delivery Address: Phone: E-mail:
6. ORDERING PARTY INFORMATION
Name / Surname: Address: Phone: E-mail:
7. PRODUCT INFORMATION
All essential features of the product(s), including type, model, size, colour, unit price, quantity, applicable taxes, shipping fee, payment details, and total amount, are detailed on the order summary page and in the Order Confirmation sent to the Buyer.
8. INVOICE INFORMATION
Name / Surname / Company: Billing Address: Phone: E-mail: Invoice Delivery: Sent electronically to the Buyer's registered email address.
9. FORMATION OF THE AGREEMENT
The Buyer completes the order by following the steps on the Website and clicking the "Confirm Payment" button.
The Agreement becomes legally valid upon:
- The Buyer receiving the Order Confirmation email confirming that the order has been received, and
- The Buyer receiving the Shipping Confirmation email confirming that the order has been dispatched.
The Seller reserves the right to cancel orders in cases of technical errors, stock shortages, incorrect pricing, or security concerns.
10. DELIVERY CONDITIONS
10.1 Products are delivered to the address provided by the Buyer. 10.2 The delivery period shall not exceed 30 days unless otherwise stated during checkout. 10.3 Delivery is carried out by the Seller's contracted courier company. 10.4 Delivery times may vary depending on the Buyer's location, courier workload, customs processing, or force majeure events. 10.5 Upon delivery, the Buyer must inspect the package. Damaged, opened, or torn packages must be reported to the courier immediately and a written report should be prepared.
11. INABILITY TO DELIVER
11.1 If the Buyer is not present at the delivery address, the courier may leave a notice or return the product to the courier branch. 11.2 If the order cannot be delivered due to the Buyer's fault, the Seller may cancel the Agreement and refund the amount paid, deducting return shipping or handling costs where applicable.
12. TRANSFER OF RISK AND OWNERSHIP
12.1 The risk of loss or damage passes to the Buyer once the product is delivered to the Buyer or to a third party designated by the Buyer. 12.2 Ownership of the product passes to the Buyer upon delivery and full payment of the purchase price.
13. PRICE AND PAYMENT
13.1 Product prices displayed on the Website include VAT where applicable. 13.2 Shipping fees are added to the order total and displayed during checkout. 13.3 The Seller may update prices at any time; however, confirmed orders are not affected by such changes. 13.4 In cases of obvious pricing errors, the Seller may cancel the order and refund the Buyer in full. 13.5 Payment is made through the secure payment methods listed on the Website.
14. GENERAL PROVISIONS
14.1 The Buyer confirms having read and approved this Agreement, the Privacy Policy, and all Website terms. 14.2 The Seller may request additional verification from the Buyer for security reasons. 14.3 The Seller may partially or fully cancel orders in cases of stock issues, pricing errors, or technical failures.
15. RIGHT OF WITHDRAWAL (14 DAYS)
15.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Buyer has the right to cancel this Agreement within 14 days of receiving the product, without providing any reason and without incurring penalties. 15.2 To exercise the right of withdrawal, the Buyer must notify the Seller in writing at: E-mail: info@ilaofficial.com Postal address: ILA THE BRAND LTD, Office 403, Screenworks, 22 Highbury Grove, London, United Kingdom, N5 2ER 15.3 The Buyer must return the product within 14 days of submitting the withdrawal notice. 15.4 Refunds are processed within 14 days of receiving the returned product. 15.5 Refunds are issued using the Buyer's original payment method. 15.6 The Buyer is responsible for any decrease in value caused by use beyond what is necessary to inspect the product.
16. PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL
The right of withdrawal cannot be used for:
- Products prepared specifically at the Buyer's request (custom-made or made-to-order items)
- Bridal pieces that have been altered or customised
- Hygiene-sensitive products with opened packaging
- Items marked as final sale
17. DEFECTIVE PRODUCTS
17.1 If the product is defective, the Buyer is entitled to all remedies under the Consumer Rights Act 2015, including repair, replacement, refund, or price reduction. 17.2 The Seller will inspect the returned product and inform the Buyer of the outcome within a reasonable timeframe. 17.3 If the defect is confirmed, all costs including return shipping will be covered by the Seller.
18. PROTECTION OF PERSONAL DATA
Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Seller's Privacy Policy published on the Website.
19. FORCE MAJEURE
Both Parties are excused from obligations if non-performance results from events beyond their reasonable control, including but not limited to natural disasters, war, government actions, strikes, and transportation disruptions. If the force majeure event lasts more than 30 days, either Party may terminate the Agreement.
20. DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the English Courts. Consumers may also refer disputes to an Alternative Dispute Resolution (ADR) scheme or the Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
21. EFFECTIVENESS
This Agreement becomes effective when electronically approved by the Buyer during checkout.
Seller: ILA THE BRAND LTD Buyer: (Electronically approved by Buyer) Date: [Order Date]
APPENDIX – SAMPLE WITHDRAWAL FORM
(To be completed only if exercising the right of withdrawal)
To: ILA THE BRAND LTD Address: Office 403, Screenworks, 22 Highbury Grove, London, United Kingdom, N5 2ER E-mail: info@ilaofficial.com
I hereby give notice that I withdraw from the contract for the purchase of the following goods:
Order date: Delivery date: Product(s): Total price: Buyer's name: Buyer's address: Date: Signature (only for paper submissions):